LEGAL
Terms and Conditions
Please read these terms before using our website or placing an order.
These Terms and Conditions govern your access to and use of the Innovablendz website, including the purchase of our products through our online store.
Please read these Terms and Conditions carefully before using our website or placing an order. By accessing our website or placing an order, you acknowledge that you have read these Terms and Conditions. When you place an order, you agree to the terms applicable to that transaction, subject to your rights under South African law.
Nothing in these Terms and Conditions is intended to exclude, restrict or limit any consumer right that cannot lawfully be excluded under South African law.
1. Business information
This website is operated by Innovablendz (“Innovablendz”, “we”, “us” or “our”).
Business details
- Trading name: Innovablendz
- Website: https://innovablendz.co.za
- Email: info@innovablendz.co.za
- Telephone: 021 300 2028
- Physical business address: Sir Benjamin Promenade, 3A Chenoweth Street
- Registered legal entity name: Innovapower (Pty) Ltd T/A Innovablendz
- Company registration number, where applicable: 2023 / 674131 / 07
2. Use of the website
You may use this website to browse our products, learn about Innovablendz and purchase products for lawful personal use.
When using this website, you agree to:
- Provide accurate and complete information when placing an order.
- Use the website only for lawful purposes.
- Not interfere with the website’s security, functionality or operation.
- Not attempt to gain unauthorised access to our systems or information.
- Not copy, reproduce or commercially exploit our website content without our prior written permission, except where permitted by law.
3. Disclaimer
While Innovablendz takes every reasonable measure to ensure product quality and safety:
- Information provided is not medical or veterinary advice.
- Recommendations are general only.
- Customers must consult a veterinarian before using products if uncertain.
- Innovablendz accepts no responsibility for adverse reactions or misuse.
4. Product information
Innovablendz offers botanical pet wellness and grooming products, which may include:
- Herbal tea blends formulated for dogs.
- Botanical shampoo and conditioner formulated for dogs.
- Botanical balms for paws, noses and dry skin.
- Other pet wellness products introduced from time to time.
However, colours, packaging, photographs and other visual representations may differ slightly from the physical product. Product information, ingredients, packaging and directions may be updated from time to time. Any material changes relevant to the safe or intended use of a product will be communicated as required by applicable law.
Please read the product label, ingredient list, directions and relevant warnings before use.
5. Pet wellness and product disclaimers
Innovablendz products are intended to support aspects of pet wellness and grooming. They are not a substitute for appropriate veterinary care. Unless expressly authorised and supported by applicable law, our products and website content are not intended to diagnose, treat, cure or prevent any disease or medical condition.
Information on our website, social media, product descriptions and other marketing materials is provided for general informational purposes and must not be interpreted as a veterinary diagnosis or individual treatment plan.
5.1 Herbal tea blends
Our herbal tea blends are formulated for dogs and must only be prepared and administered according to the instructions and warnings provided on the relevant product packaging or accompanying instructions.
Please:
- Follow the specified preparation and serving instructions.
- Do not exceed the recommended serving or use the product in a manner inconsistent with its directions.
- Seek advice from a qualified veterinarian before use if your dog has an existing medical condition, is taking medication, is pregnant or nursing, or if you are uncertain whether the ingredients are appropriate for your dog.
- Discontinue use and seek appropriate veterinary advice if you have concerns about your dog’s response to a product.
5.2 Grooming products and botanical balms
Our shampoo, conditioner and balms must be used only as directed on their packaging.
Avoid contact with the eyes and other sensitive areas unless the product instructions expressly provide otherwise. Do not use a product contrary to its intended purpose or on damaged or irritated skin unless advised by a qualified veterinary professional.
Stop using a product if irritation or another unexpected reaction occurs and seek veterinary advice where appropriate.
Statements about ingredients, botanical properties or product benefits are not a guarantee of an identical outcome for every animal.
6. Product availability
All products are offered subject to availability.
We make reasonable efforts to ensure that stock information on our website is accurate. However, a product may occasionally become unavailable due to stock discrepancies, supplier delays, production issues or other circumstances.
If you have placed an order for a product that is unavailable, we will contact you as soon as reasonably possible to discuss the available options, including cancellation and a refund where applicable.
If we are unable to fulfil an order, we will not retain payment for goods that we cannot supply, subject to the applicable legal requirements.
We reserve the right to discontinue products or limit quantities offered for sale, provided that doing so does not unlawfully affect an existing order or any consumer rights.
7. Pricing and promotions
All prices displayed on the website are in South African Rand (ZAR), unless expressly stated otherwise.
Prices, product offers and promotions may change from time to time. The price applicable to your order will be the price properly displayed and applicable at checkout when you place the order, subject to applicable law.
Delivery fees and any other applicable charges will be disclosed before you complete your purchase.
Where VAT is applicable, prices and invoices will be handled in accordance with South African tax requirements.
Promotional offers, discount codes and bundle deals may be subject to specific terms, including validity dates, product eligibility, stock availability and restrictions on combining offers. These conditions will be disclosed with the relevant promotion.
We reserve the right to correct genuine pricing or listing errors. If an error materially affects an order that has already been placed, we will contact you to resolve the matter lawfully. We will not treat an incorrect price as automatically cancelling an existing agreement without considering the circumstances and your legal rights.
8. Placing an order
To place an order, select the products you wish to purchase, add them to your cart and complete the checkout process.
You are responsible for checking the following before submitting your order:
- The products and quantities selected.
- The applicable prices and delivery charges.
- Your contact details and delivery address.
- The selected payment method.
- Any product-specific instructions or relevant information.
Submitting an order constitutes an offer to purchase the selected products. An automated order acknowledgement confirms receipt of your order but does not necessarily mean that the order has been accepted or dispatched.
Acceptance will occur in accordance with the checkout process and the communications we send to you.
We reserve the right to decline or cancel an order where reasonably justified, including in cases of suspected fraud, a genuine pricing error, stock unavailability or an inability to deliver. Where payment has already been received for an order we cannot fulfil, the applicable refund will be processed in accordance with the law.
Nothing in this section permits us to disregard a binding agreement or any rights you may have under consumer protection legislation.
9. Online payment
Payment must be completed using YOCO, made available at checkout.
Available payment methods may include debit cards, credit cards, electronic funds transfer or other payment services supported by our online store. All payments are processed in South African Rand unless otherwise indicated.
Orders may be processed only once the required payment has been successfully confirmed. We are not responsible for delays caused by a payment provider, bank or other third-party service, although we will make reasonable efforts to assist with order-related payment queries.
Payments are handled through the applicable payment service provider. Your payment information is subject to the security procedures and privacy practices of the relevant provider.
We do not intend to store full payment card details ourselves unless expressly disclosed and handled in accordance with applicable law and appropriate security requirements.
If a payment is declined or reversed, we may suspend processing of the order until the payment issue has been resolved.
10. Delivery and shipping
We deliver orders to the locations and under the conditions specified in our Shipping and Returns Policy.
Delivery fees, estimated delivery periods, dispatch arrangements and any applicable delivery restrictions will be disclosed during checkout or in our Shipping Policy.
We use third-party delivery services where applicable. Once your order has been dispatched, tracking information may be provided where available.
Please refer to our separate Shipping Policy for further information.
11. Cancellations, returns and refunds
Our returns and refunds process is governed by our separate Shipping & Returns Policy, which must be read together with these Terms and Conditions.
We aim to resolve returns, refund requests and product complaints fairly and in accordance with South African law. Where a statutory cooling-off right applies, its conditions, exceptions and return-cost rules will be observed.
Because our products include consumable herbal tea blends and personal-care products, certain opened or used items may be subject to lawful hygiene, safety or product-specific restrictions. Such restrictions will not override any mandatory statutory right to return or obtain redress for defective, unsafe or incorrectly supplied goods.
Please contact us using the details in Section 1 before returning a product so that we can provide the appropriate return instructions.
12. Faulty, damaged or incorrect orders
If your order arrives damaged, contains the wrong product or appears to be defective, please contact us as soon as reasonably possible.
We will assess the issue and advise you of the next steps.
Where goods do not comply with applicable legal standards, we will provide the remedy required by law. Depending on the circumstances and the applicable statutory provisions, this may include repair, replacement or a refund.
This section does not limit your rights in relation to defective or unsafe goods.
13. Product safety and recalls
Customer and pet safety is important to Innovablendz.
If we become aware of a product safety concern, we may take appropriate steps, including contacting affected customers, issuing safety instructions, suspending sales or arranging a product recall where necessary.
You agree to provide reasonable cooperation if we contact you regarding a genuine product safety concern or recall.
If you suspect that a product is defective or unsafe, please stop using it and contact us. Where an animal may be experiencing an adverse reaction or other urgent symptoms, seek veterinary assistance promptly.
14. Intellectual property
Unless otherwise indicated, the content on this website is owned by or licensed to Innovablendz.
This includes, but is not limited to:
- The Innovablendz name, logo and brand identity.
- Product names, packaging designs and marketing materials.
- Website text, graphics, photographs and illustrations.
- Original videos, designs and other creative content.
You may view and use the website for personal, non-commercial purposes. You may not reproduce, distribute, modify, publish or commercially exploit our intellectual property without prior written permission, except where permitted by law.
Purchasing an Innovablendz product does not transfer ownership of our intellectual property to you.
If you believe that content on our website infringes your intellectual property rights, please contact us with relevant details so that we can investigate.
15. Limitation of liability
Nothing in these Terms and Conditions excludes or limits liability where such exclusion or limitation is prohibited by South African law.
Subject to that qualification, Innovablendz will not be responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control, to the extent permitted by law.
We do not warrant that the website will always be uninterrupted, error-free or available on every device or network.
We are not responsible for loss arising solely from a customer’s failure to follow product instructions, incorrect information supplied by the customer or use of a product contrary to its intended purpose, to the extent that the law permits such a limitation and the circumstances support it.
However, nothing in this section excludes liability for our own unlawful conduct, any non-excludable statutory responsibility, or rights relating to defective, unsafe or misrepresented goods.
16. Personal information and privacy
We collect and process personal information when you browse our website, place an order, contact us or subscribe to our communications.
We may share relevant information with service providers where necessary to operate the store, process payments, deliver orders, maintain the website or provide related services. We expect such information to be handled appropriately and in accordance with applicable law.
We do not sell customers’ personal information as a routine part of our business.
Personal information will be processed in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA), where applicable, and our separate Privacy Policy.
Please consult our Privacy Policy for further information about the information we collect, how we use it, and how you can contact us about privacy matters.
17. Electronic communications
When you use our website or communicate with us electronically, you acknowledge that we may communicate with you electronically for purposes relating to your order, account, enquiries or other lawful business matters.
Order confirmations, invoices, delivery updates and other transactional communications may be sent by email, SMS or another contact method you have supplied.
Marketing communications are handled separately from necessary transactional messages. You may unsubscribe from marketing communications using the available unsubscribe mechanism or by contacting us.
18. Cookies and website analytics
Our website may use cookies and similar technologies to support essential website functionality, remember preferences, understand website usage and improve the customer experience.
Further information about cookies, analytics tools and your available choices will be provided in our Privacy Policy as applicable.
19. Changes to these terms
We may amend these Terms and Conditions from time to time to reflect changes in our business, website functionality, products or applicable legal requirements. The updated version will be published on our website with a revised update date.
Changes will generally apply from the date they are published and will not retrospectively remove rights or alter an existing transaction contrary to applicable law.
Where a change materially affects an existing agreement and notification is required, we will provide appropriate notice.
We encourage customers to review these Terms and Conditions periodically.
20. Complaints and dispute resolution
If you have a question, concern or complaint regarding an order, product or website experience, please contact us first using the contact details in Section 1.
Please include your order number, where applicable, and sufficient information for us to investigate your concern. We will make reasonable efforts to acknowledge and address complaints within a reasonable period.
If a dispute cannot be resolved directly, either party may pursue any lawful remedies available under South African law, including approaching an appropriate consumer protection body or court.
Nothing in these Terms and Conditions prevents you from exercising a statutory right to submit a complaint to a competent authority.
21. Governing law
These Terms and Conditions are governed by the laws of the Republic of South Africa.
Any dispute arising from the use of this website or a transaction with Innovablendz will be dealt with in accordance with South African law and the jurisdiction of a competent South African court.
Nothing in this section limits any consumer’s right to approach a competent forum or authority where permitted by law.
22. Contact us
Questions about these terms? Email info@innovablendz.co.za or call 021 300 2028.