Privacy Policy

Innovapower (Pty) Ltd. trading as InnovaBlendz (“we”, “us” or “our”), respects your privacy. This policy explains how we collect, use, share and protect your personal information when you visit our website, buy from us, contact us or apply to become a stockist. We process personal information in line with the Protection of Personal Information Act 4 of 2013 (POPIA).

1. Who we are

Responsible party: Innovapower (Pty) Ltd, trading as InnovaBlendz
Registration number: 2023 / 674131 / 07
Physical address: Sir Benjamin Promenade, 3A Chenoweth Street, Durbanville, South Africa
Email: info@innovablendz.co.za
Telephone: 021 300 2028

2. What information we collect

Information we collect directly from you

• Order and account details: your name, email address, telephone number, delivery and billing addresses, and your order history.
• Enquiries and stockist applications: your name, email, company name, telephone number, location and any message you send us through our forms.
• Payment information: payments are processed by YOCO. We do not see or store your full card details.
• Technical information: your IP address, browser and device type, the pages you visit, and how you use our site, collected through cookies and similar technologies.
• Marketing preferences: whether you have chosen to receive news and offers from us.

Information we collect about your usage
We may also automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

3. How we use your information

We use your information to:

• process, deliver and support your orders;
• reply to your enquiries and stockist applications;
• manage your account and keep our business records;
• improve our website, products and services;
• send you news and offers, only if you have opted in (you can unsubscribe at any time);
• prevent fraud and keep our website secure; and
• meet our legal, tax and accounting obligations.

4. Why we are allowed to use it

We process your information where it is necessary to carry out a contract with you, where we are required to by law, where it protects a legitimate interest of yours or ours, or where you have given us your consent.

5. How we disclose personal information

We share your information only with trusted service providers who help us run our business, and only as needed for their service. These include:

• courier and delivery companies;
• our payment provider, YOCO;
• website hosting, email and form providers; and
• accounting and professional advisers.

We may also disclose information:

• where we are required by law, a court order or a regulator to do so; and
• to a buyer or successor if the business is sold or restructured.

We do not sell your personal information.

6. Cookies

We may place small text files called “cookies” on your device when you visit our website. These files serve several useful purposes for you, including:

• tailoring our website’s functionality to you personally by letting us remember your preferences;
• improving how our website performs;
• allowing third parties to provide services to our website; and
• helping us deliver targeted advertising where appropriate in compliance with the applicable laws.

Your internet browser generally accepts cookies automatically, but you can often change this setting to stop accepting them. You can also delete cookies manually. However, no longer accepting cookies or deleting them will prevent you from accessing certain aspects of our website where cookies are necessary. Many websites use cookies, and you can find out more about them at www.allaboutcookies.org.

7. Keeping your information safe

We take reasonable technical and organisational steps to protect your information from loss, misuse and unauthorised access. No online system is completely secure, so we cannot guarantee absolute security. We will notify you and the Information Regulator if a security breach puts your information at risk, as POPIA requires. We keep personal information only as long as needed for the purpose collected, or as required by law, then securely delete or de-identify it.

8. Your rights

Under POPIA you may ask us to:

• confirm whether we hold personal information about you and give you access to it;
• correct or delete information that is inaccurate, outdated or no longer needed;
• stop using your information, or object to how we use it; and
• withdraw your consent for marketing at any time.

You also have the right not to be subject to decisions based solely on automated processing, and the right to lodge a complaint with the Information Regulator (see “Complaints” below).

To make a request, email info@innovablendz.co.za. We may need to verify your identity first.

9. Marketing

We only send you marketing messages if you have opted in, or if you are an existing customer and the message is about similar products, and you can always opt out. Every message will include a way to unsubscribe.

10. Complaints

If you are unhappy with how we handle your information, please contact us first so we can try to fix it. If you are not satisfied with our response to your complaint, you also have the right to complain to the Information Regulator of South Africa at inforegulator.org.za.

11. Children’s data

Our website is not intended for children under 18, and we do not knowingly collect their personal information.

12. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.

13. Contact us

Questions about this policy? Email info@innovablendz.co.za or call 021 300 2028.